🔒 PRIVACY POLICY

Effective Date: April 21, 2026
Last Updated: April 21, 2026

1. Introduction

Service Hammer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.servicehammer.com or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

2. Information We Collect

A. Information You Provide Directly

Name, email address, phone number

Business name and contact details

Payment and billing information

Messages, form submissions, and inquiries

B. Information Collected Automatically

IP address and browser type

Pages visited and time spent on Site

Referring URLs and device information

Cookies and tracking technologies

C. Information from Third Parties

We may receive information about you from third-party platforms (e.g., social media, CRM integrations, ad platforms) that you authorize to share data with us.

3. How We Use Your Information

We use your information to:

Deliver and improve our software and marketing services

Process payments and manage your account

Communicate with you about your services, updates, and offers

Send marketing communications (with your consent)

Comply with legal obligations

Analyze Site usage and improve user experience

Prevent fraud and ensure security

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser. Note that disabling cookies may affect Site functionality.

Types of cookies we use:

Essential cookies – required for the Site to function

Analytics cookies – help us understand how users interact with our Site

Marketing cookies – used to deliver relevant ads and track campaign performance

5. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers – vendors who assist in delivering our services (payment processors, hosting, CRM platforms, email providers)

Business partners – with your consent, for co-delivered services

Legal authorities – when required by law, court order, or to protect our rights

Business transfers – in the event of a merger, acquisition, or sale of assets

All third parties are required to handle your information in accordance with applicable privacy laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete information

Delete your personal data ("right to be forgotten")

Opt out of marketing communications at any time

Data portability — request a copy of your data in a usable format

Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

8. Connecticut Privacy Rights (CTDPA)

As a Connecticut-based business, we comply with the Connecticut Data Privacy Act (CTDPA). Connecticut residents have the right to:

Know what personal data we collect and how it is used

Access, correct, or delete their personal data

Opt out of the sale or processing of personal data for targeted advertising

Appeal our decisions regarding your privacy rights

To submit a request, email [email protected] with the subject line: "CT Privacy Request."

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Security

We implement industry-standard technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date. Continued use of our Site constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or concerns:

Service Hammer
📧 [email protected]
🌐 www.servicehammer.com